What Not to Say…
You have most likely heard the expression, It’s not what you say, it’s how you say it, that implies we need to mind our manners when communicating with people…
Contagious Enthusiasm
From customer satisfaction to employee motivation to customer satisfaction …
From Patient Satisfaction to Employee Motivation – Fall 2008
What a tremendous cycle. Satisfied patients motivate employees. It’s a chain reaction of contagious enthusiasm. Are your patients giving you feedback? Furthermore, are you allowing the feedback to rea…
The High Cost of Meetings
In part one of this valuable topic we have learned the importance having an organized chairperson or meeting leader, staying on course with an agenda allotting time to specific items, and collaboratio…
Acting as if…
What you say you want means nothing if you are not willing to pay the price to obtain it …
Put Leadership Before Management
“Begin with the end in mind,” is Dr. Steven Covey’s Habit #2 in his book, The Seven Habits of Highly Effective People. This ‘habit’ teaches us the value of having a clear picture of the end of our life, and the roles we have filled in our family, our career or profession, our friendships and […]
Feed me Feedback – Summer 2008
Arriving in several ways, feedback enters our world by words spoken, the behavior of others, opportunities, internal messages from our mind, the performance of our bodies, data, and so on. R…
Optimistic about Gas Prices – Better than ever?
With the rising price of oil, conversations are prevalent about the negative impact on so many aspects of our routines hinging on the consumption of fuel – commuting to work, summer travel, recreational vehicles, the trickledown effect to the higher food prices and more. Too much time is spent thinking and talking about things that […]
The Have-Do-Be Flu
This is the misunderstanding that we first need to have something before we can produce results or achieve our goals…