I have learned that people are creatures of emotion, motivated by pride and vanity. They won’t always remember what I have told them, or what I have taught them, but they will always remember how I made them FEEL, whether that was good or not so good. I try to make it a regular part of my day to help people feel good about themselves.
Some Words Solve Problems. Some Start Investigations.
What if I told you that some of the words you use to report a concern at work don’t just describe the problem… they decide what happens next?