I have learned that people are creatures of emotion, motivated by pride and vanity. They won’t always remember what I have told them, or what I have taught them, but they will always remember how I made them FEEL, whether that was good or not so good. I try to make it a regular part of my day to help people feel good about themselves.
The Healing Power of Authentic Conversation at Work
Authentic conversation doesn’t weaken an organization. It strengthens it. It’s the difference between resolution and restoration.