Conflict Resolution is an Inside Job

image of a circle of neutral coloured wooden people with a red and a green coloured wooden people in the centre to represent conflict resolution

There are many reasons why I understand conflict resolution to be an ‘inside job.’ The biggest and deepest reason is one’s past. We all have past experiences of conflict, and many of them are unresolved, meaning that we are not completely over the issue, and we’re carrying around a story about it.

Engagement Across the Generations

Engaging All Generations with Penny Tremblay

Having five generations of employees working side-by-side is unprecedented so we need to find creative ways to increase engagement.

Managing the Multi-Generations

Managing the multi-generations is necessary

Having five generations of employees working side-by-side is unprecedented. Managing the multi-generations is necessary.

What is Quiet Quitting?

image of a woman at a desk with a monitor with her hands over her face. she is quiet quitting

Quiet quitting is a new term for an old concept. It’s not actually quitting; it’s just doing the bare minimum at the job you have. This year TikTok helped the term quiet quitting go viral.  Watch character Veronica demonstrate as she comically acts out lack of acceptance for a daily goal of 500 calls, and […]

Balance Empathy and Assertiveness

balance empathy and assertiveness with Penny Tremblay

For an effective result in resolving conflict or negotiation, seeking an effective balance between empathy and assertiveness is valuable. People think that you have to choose either to be empathic or assertive, but the good news is you can have both and here’s how. Empathy involves the ability to understand the other person’s perspective and […]