One Thought to Boost Your Confidence
As I work with business professionals across the continent, one thing I see most often is a lack of confidence.
The NEW Workplace Conflict Trends and Resolutions
I invite you to listen to the podcast I did with Lindsay Lapaquette about conflict and how we can build strong relationships, even when it’s tough.
Tune Up Listening While Wearing a Mask
As I began a group discussion about the obstacles to listening, we realized that one of the biggest challenges at this time is the mask.
Effects of COVID19 on Workplace Conflict
In an effort to understand the NEW workplace sandbox, and the effects that COVID-19 has had on conflict at work, we have put together a research team, a survey and an amazing prize up for grabs for participants.
Today’s Conflict – the NEW Workplace Sandbox
I had the privilege of being interviewed by Marion Grobb Finkelstein regarding the challenges managers and employees face during these times of upheaval.
3 Tips to Manage Change
With all that’s been happening in the past 6 months, there’s no better time to talk about how to cope with change so I met with Marion Grobb Finkelstein.
How to Fire a Customer
Responding versus Reacting The other day my web developer of 20 years fired me. His reaction to a request for service with my budget included came by email at 2:40am, and started with a statement about his financial situation being in dire straits, then went on to complain about my consistent requests to have work […]
Quit Taking it Personally
Every week I put out a tip (a Leadership Tip). This week, it’s a QTIP…an acronym for ‘Quit Taking It Personally’. Business isn’t built on emotion, but the people who serve in them are. Business is established to solve problems, provide service and turn a profit. Entrepreneurs and employees need to develop a thick skin approach to […]
Receiving Customer Feedback Effectively
Decades ago, I would be bothered by one in one hundred evaluations that was less than excellent. Now, I ask for feedback that won’t stroke my ego, rather, will help me create a better experience for the next audience. I’ve learned the value of asking for opinions, and receiving customer feedback effectively. “Entrepreneurs should have an open […]