3 Tips to Manage Change
With all that’s been happening in the past 6 months, there’s no better time to talk about how to cope with change so I met with Marion Grobb Finkelstein.
How to Fire a Customer
Responding versus Reacting The other day my web developer of 20 years fired me. His reaction to a request for service with my budget included came by email at 2:40am, and started with a statement about his financial situation being in dire straits, then went on to complain about my consistent requests to have work […]
Quit Taking it Personally
Every week I put out a tip (a Leadership Tip). This week, it’s a QTIP…an acronym for ‘Quit Taking It Personally’. Business isn’t built on emotion, but the people who serve in them are. Business is established to solve problems, provide service and turn a profit. Entrepreneurs and employees need to develop a thick skin approach to […]
Receiving Customer Feedback Effectively
Decades ago, I would be bothered by one in one hundred evaluations that was less than excellent. Now, I ask for feedback that won’t stroke my ego, rather, will help me create a better experience for the next audience. I’ve learned the value of asking for opinions, and receiving customer feedback effectively. “Entrepreneurs should have an open […]
Give and Be Rich for Engagement in Workplace Relationships
Although the workplace landscape has shifted, workplace culture and relationships are still rooted in human connection and are more challenged than ever. Rich relationships in the workplace have trust, open communication, and honest feedback, all of which are challenged with a digital approach. New obstacles to typical workplace conversations are plentiful. They must be scheduled, done virtually and many questions could potentially be left unanswered. […]
Engage Employees in the NEW Workplace Sandbox
As I get to understand the new workplace sandbox across the province, something I hear about is that employers are challenged with employee engagement.
I say F.U. to Dealing with Difficult Employee Behaviors
Getting people to do what you need them to do takes effort, skill and follow up. In the last few weeks, I’ve shared a 4-step approach to dealing with difficult behavior to help managers and supervisors understand what employees need, and move through the steps to get the best results. I mentioned that the steps in the cycle can be […]
Difficult Conversations for Difficult Employee Behaviors
Getting people to do what you need them to do can require difficult conversations, and showing up to those conversation could just be one more stress that you really wish you didn’t have to deal with; especially now in a global pandemic where we’re navigating such a perfect storm of change, uncertainty and fear. In […]
Set Boundaries that Deal with Difficult Employee Behaviors
Set boundaries that deal with difficult employee behaviors. I realize that getting people to do what you need them to do can be difficult, especially now in a global pandemic where stress levels are high and conflict is brewing with differences of opinion and a lack of previous experience navigating such a perfect storm of change, […]
One Step to Deal with Difficult Employee Behaviors
Getting people to do what you need them to do can be difficult, especially in times of uncertainty and change. Trust has been eroded with the distance in human connection, stress levels are soaring with fear of the unknown and there’s lots of conflict brewing. Last week I shared four foundational steps that I’ve been teaching for years to help managers and supervisors deal with difficult employee behaviors. […]