Receiving Customer Feedback Effectively
Decades ago, I would be bothered by one in one hundred evaluations that was less than excellent. Now, I ask for feedback that won’t stroke my ego, rather, will help me create a better experience for the next audience. I’ve learned the value of asking for opinions, and receiving customer feedback effectively. “Entrepreneurs should have an open […]
Give and Be Rich for Engagement in Workplace Relationships
Although the workplace landscape has shifted, workplace culture and relationships are still rooted in human connection and are more challenged than ever. Rich relationships in the workplace have trust, open communication, and honest feedback, all of which are challenged with a digital approach. New obstacles to typical workplace conversations are plentiful. They must be scheduled, done virtually and many questions could potentially be left unanswered. […]
Engage Employees in the NEW Workplace Sandbox
As I get to understand the new workplace sandbox across the province, something I hear about is that employers are challenged with employee engagement.
I say F.U. to Dealing with Difficult Employee Behaviors
Getting people to do what you need them to do takes effort, skill and follow up. In the last few weeks, I’ve shared a 4-step approach to dealing with difficult behavior to help managers and supervisors understand what employees need, and move through the steps to get the best results. I mentioned that the steps in the cycle can be […]
Difficult Conversations for Difficult Employee Behaviors
Getting people to do what you need them to do can require difficult conversations, and showing up to those conversation could just be one more stress that you really wish you didn’t have to deal with; especially now in a global pandemic where we’re navigating such a perfect storm of change, uncertainty and fear. In […]
Set Boundaries that Deal with Difficult Employee Behaviors
Set boundaries that deal with difficult employee behaviors. I realize that getting people to do what you need them to do can be difficult, especially now in a global pandemic where stress levels are high and conflict is brewing with differences of opinion and a lack of previous experience navigating such a perfect storm of change, […]
One Step to Deal with Difficult Employee Behaviors
Getting people to do what you need them to do can be difficult, especially in times of uncertainty and change. Trust has been eroded with the distance in human connection, stress levels are soaring with fear of the unknown and there’s lots of conflict brewing. Last week I shared four foundational steps that I’ve been teaching for years to help managers and supervisors deal with difficult employee behaviors. […]
Four Steps to Dealing with Difficult Employee Behaviors
Here are some foundational steps that I’ve been using for years to teach people how to deal with difficult employee behavior.
Conflict Resolution and Fishing have a Lot in Common
Like the lakebed, the workplace environment is rich with obstacles to get snagged on but it’s much more lucrative in these zones rather than the easy ones. It just takes more patience, communication and teamwork to play at that depth.
Virtual Presentations for Better Communication, Connection and Conflict Resolution
My virtual presentations for conflict resolution and training help people learn to play nice in the sandbox at work, and fix broken relationships when they don’t. It’s a technology and a certification that I’ve added to my toolbox. I’m using a new studio to deliver virtual presentations and it’s effective and reliable because my producer manages […]