You have most likely heard the expression, “It’s not what you say, it’s how you say it,” that implies we need to mind our manners when communicating with patients, staff and professionals as well as be empathetic with our tone and choice of words.
Posted with the permission of the International Association of Orthodontics.
In my journey with leaders across many industries, one core principle stands out that I believe is the key to purposeful leadership.
Do you remember how curious you were as a kid? Always asking, “Why?” That curiosity holds the key to something powerful—what is your WHY?
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