I have learned that people are creatures of emotion, motivated by pride and vanity. They won’t always remember what I have told them, or what I have taught them, but they will always remember how I made them FEEL, whether that was good or not so good. I try to make it a regular part of my day to help people feel good about themselves.
Your Team Isn’t Difficult — They Just Don’t Think Like You
Workplace investigations are a horrible option for conflict, not because accountability doesn’t matter, because they rarely fix what’s broken.