I have learned that people are creatures of emotion, motivated by pride and vanity. They won’t always remember what I have told them, or what I have taught them, but they will always remember how I made them FEEL, whether that was good or not so good. I try to make it a regular part of my day to help people feel good about themselves.
Turning Conflict into Collaboration: Micro-Aggression, Peace, and the 51st State Comment
A micro-aggression is a subtle, often unintentional comment that communicates implicit bias or disregard for another’s identity or culture.