Encouraging employees to communicate and connect with patients helps build the business and energizes them to contribute their best. Team members who provide service directly to customers typically have very useful information about customer perception, which is valuable feedback for management.
Posted with the permission of the International Association of Orthodontics.
In today’s workplace, it’s not uncommon to encounter challenging personalities, powerful antidote is understanding and leaning into your why.
In my journey with leaders across many industries, one core principle stands out that I believe is the key to purposeful leadership.
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