Four Steps to Dealing with Difficult Employee Behaviors
Here are some foundational steps that I’ve been using for years to teach people how to deal with difficult employee behavior.
Conflict Resolution and Fishing have a Lot in Common
Like the lakebed, the workplace environment is rich with obstacles to get snagged on but it’s much more lucrative in these zones rather than the easy ones. It just takes more patience, communication and teamwork to play at that depth.
Virtual Presentations for Better Communication, Connection and Conflict Resolution
My virtual presentations for conflict resolution and training help people learn to play nice in the sandbox at work, and fix broken relationships when they don’t. It’s a technology and a certification that I’ve added to my toolbox. I’m using a new studio to deliver virtual presentations and it’s effective and reliable because my producer manages […]
PLAYING NICE Doesn’t Always Mean BEING NICE
Standing up and speaking up for what you believe in IS playing nice. That’s the paradox of the PLAY NICE system that I base my training and conflict resolution on. We need to be assertive to balance our needs with the needs of others, and we don’t have to harm or hurt people, places or […]
Difficult Customers Can be Your Greatest Assets: A conversation with Penny Tremblay
The following article was produced by Gabrielle Piché of the Women’s Enterprise Organizations of Canada from an interview with Penny Tremblay. Visit WEOC, a national organization for programs and services that benefit women business owners in Canada. Difficult Customers Can be Your Greatest Assets: A conversation with Penny Tremblay By Gabrielle Piché Many entrepreneurs share […]
One Decision to Make Change Exciting
Imagine you’re in a comfortable groove playing nice in the sandbox … and then everything changes. Change is inevitable. Things are always changing and we get off balance. In my upcoming book, Workplace Sandbox Strategies, Resolving Conflict from the Inside Out, I draw attention to the parallels of business and our youthful years in sandbox play. Do you […]
Fear in The New Sandbox
A bitter phrase that I’m resisting is ‘the new normal’, because I won’t accept what is currently, for what will be. This is temporary in my mind, and in the words of my favorite author, Og Mandino, “this too shall pass” and it will.
Want to make a MINT in this new economy?
Getting back to business in this slower economy, gives us tremendous opportunity to sharpen our tools for business growth. We can use this breathing space in the economy to strengthen our foundation of skills and knowledge to survive and thrive in difficult times.
One Thing that Builds Trust in Remote Work Teams
Connection…That’s the one thing that builds trust in remote teams. Connection can patch the holes of trust we make with assumptions.
Exercising Our Influence Muscles – April 28, 2020
Thanks for being part of Exercising Our Influence Muscles webinar. CLICK HERE to download the slide deck, with the group participation slide notes for CONCERNS versus INFLUENTIAL ideas. Stay apart, but stay connected, and if you can’t find your way call me because I am happy to serve businesses and individuals who want to grow […]