Tune Up Listening While Wearing a Mask
As I began a group discussion about the obstacles to listening, we realized that one of the biggest challenges at this time is the mask.
Effects of COVID19 on Workplace Conflict
In an effort to understand the NEW workplace sandbox, and the effects that COVID-19 has had on conflict at work, we have put together a research team, a survey and an amazing prize up for grabs for participants.
Today’s Conflict – the NEW Workplace Sandbox
I had the privilege of being interviewed by Marion Grobb Finkelstein regarding the challenges managers and employees face during these times of upheaval.
3 Tips to Manage Change
With all that’s been happening in the past 6 months, there’s no better time to talk about how to cope with change so I met with Marion Grobb Finkelstein.
How to Fire a Customer
Responding versus Reacting The other day my web developer of 20 years fired me. His reaction to a request for service with my budget included came by email at 2:40am, and started with a statement about his financial situation being in dire straits, then went on to complain about my consistent requests to have work […]
Quit Taking it Personally
Every week I put out a tip (a Leadership Tip). This week, it’s a QTIP…an acronym for ‘Quit Taking It Personally’. Business isn’t built on emotion, but the people who serve in them are. Business is established to solve problems, provide service and turn a profit. Entrepreneurs and employees need to develop a thick skin approach to […]
Receiving Customer Feedback Effectively
Decades ago, I would be bothered by one in one hundred evaluations that was less than excellent. Now, I ask for feedback that won’t stroke my ego, rather, will help me create a better experience for the next audience. I’ve learned the value of asking for opinions, and receiving customer feedback effectively. “Entrepreneurs should have an open […]
Give and Be Rich for Engagement in Workplace Relationships
Although the workplace landscape has shifted, workplace culture and relationships are still rooted in human connection and are more challenged than ever. Rich relationships in the workplace have trust, open communication, and honest feedback, all of which are challenged with a digital approach. New obstacles to typical workplace conversations are plentiful. They must be scheduled, done virtually and many questions could potentially be left unanswered. […]
Engage Employees in the NEW Workplace Sandbox
As I get to understand the new workplace sandbox across the province, something I hear about is that employers are challenged with employee engagement.
I say F.U. to Dealing with Difficult Employee Behaviors
Getting people to do what you need them to do takes effort, skill and follow up. In the last few weeks, I’ve shared a 4-step approach to dealing with difficult behavior to help managers and supervisors understand what employees need, and move through the steps to get the best results. I mentioned that the steps in the cycle can be […]