What can you do to take your service level above and beyond your call of duty? If your corporate mission is “To Gain And Keep Satisfied Customers,” or some derivative thereof, ask yourself what you…
Exactly 25 years ago an ordinary Canadian proved that extra-ordinary effort is possible even with a disease as debilitating as cancer. With pride, we remember
Professionals, lecturers, and trainers are called upon to share their knowledge on different subjects to audiences at conferences, meetings, and seminars on a daily basis.
If you were asked to provide an example of a general corporate mission statement, you would probably agree that an effective shared mission for any
Kybosh the “Have Tos” – We carry with us a long list of things that we feel we ‘have to’ do rather than ‘want to’
Are you noticing an increased rate of conflict, turmoil and relationship breakdown in your environment? As a trainer, speaker, and coach, I always listen for
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