There are many mistakes leaders should avoid when dealing with workplace conflict. Over the next several weeks, I will be sharing the top 5 that I have seen in my many years of facilitating workplace conflict resolution.
#3 – UNDERMINE AUTHORITY
If an employee goes to their supervisor and is unsatisfied with the response, they communicate up the chain. This makes sense if the employee can’t get a resolution, however, how the team member up the chain entertains the complaint is very important to maintain the structure of the organization and not undermine the authority of the supervisor.
For example, Sally copies her supervisor’s manager in an email about a complaint or goes completely around her supervisor to the manager. The manager should ensure that the supervisor is involved in resolving the issue, or else they’re undermining the authority and integrity of the organizational structure.
That’s where I come in… I’ve created a report, The 5 Biggest Mistakes Leaders Make When Conflict Surfaces and invite you to download it. Click the button below to get your FREE copy today!
If you can’t find your way, call Penny Tremblay, because the high cost of conflict is avoidable, and profits can be used for better things.
