There are many mistakes leaders should avoid when dealing with workplace conflict. Over the next several weeks, I will be sharing the top 5 that I have seen in my many years of facilitating workplace conflict resolution.
#2 – TRY TO RESOLVE ISSUES WITHOUT ALL OF THE PARTIES
Trying to resolve issues without all the parties is not likely to produce a good outcome. Oftentimes, a manager feels obligated to hear the complaints of one team member about their colleague and then go to that colleague to somehow convey and convince change.
It rarely ever works because the manager ends up bouncing back and forth between the two (or more) parties in question to try to find some common ground, but the reality is that you can’t solve a set of circumstances on behalf of other people.
You can’t do their talking for them, and you can’t do their listening, so the entire endeavour ends up being a “he said/she said” game.
That’s where I come in… I’ve created a report, The 5 Biggest Mistakes Leaders Make When Conflict Surfaces and invite you to download it. Click the button below to get your FREE copy today!
If you can’t find your way, call Penny Tremblay, because the high cost of conflict is avoidable, and profits can be used for better things.
