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10 Reasons to Thank Your Customers

I’ve been basking in gratitude this week for all that I have, including the people in my life, and in my business.  I feel so blessed to have great clients.

Yesterday I had a request from an international journal to re-run an article that I’d written for them years ago, because they feel it’s still so relevant to success. It too is about gratitude, specifically by thanking customers.  Although it’s written for a certain industry, it’s relevant to all.

Here’s the article download.  Read, do, and be rich in stronger more profitable relationships.

https://zi159.infusionsoft.com/Download?Id=8496

 

 

 

Dig In and Be Rich

 

It’s human nature to want to come out big—to present ourselves as larger-than-life in conversations, relationships, and success.

However, in order to come out big, we have to go in first, even though our instincts tell us otherwise.

In one of my keynotes, I talk about going in big before you can come out big, and the concept of expanding on the inside first before you can become big on the outside.

Take, for example, my favorite golfer—my son—who wants to send the golf ball as far as possible down the fairway and into the hole with the least number of strokes.  To do this, he needs to come out big off the tee.  His first motion, however, is not toward the hole.  Instead, he draws his club into a full backswing, only then bringing it forward in a more powerful way to connect with the ball and drive it much further than if he’d just teed up and swung forward.

Those of you who play the game of golf will also agree that the toughest six inches of the course are between your ears.  It’s your mental game that holds your physical game together.

Regardless of what you wish to become better at, before you can come out in full swing, you need to consider the ways that you need to go in first.

Let’s say you want to come out big during a workplace meeting.  You’d naturally think that you have to come out with the right words that appeal to the meeting’s audience.  But what if you shifted your approach to go in first?  What if you started by listening to what people want, taking in their thoughts and feelings, and then coming out with something relevant to their input?  Do you see how you’d engage their interests more effectively and have more influence?

Going in before coming out can also resolve conflict.  When dealing with conflict, our natural instinct is to win—to place blame or find fault with the other party involved. That’s your ego wanting to be right and to protect you, but it’s not always the shortest path to resolve.  Rather than coming right out with your need to place blame and find fault, you could go in the opposite direction: you could go in and take responsibility for yourself.  What did you bring to the conflict?  If the conflict within you was triggered by someone else’s actions, it could be a mirror for you to see something within yourself that is unresolved.

Dig in, get messy, and find out for yourself.  Explore the connection between what’s happening today and how it relates to something in your past.  See what you need to see, own what’s yours, and come out with cleaner hands, bigger and more powerful on the outside than had you not challenged your natural instincts first.

Going inward to develop first on the inside is the only way to come out with your full swing in life.  What would happen if you used this strategy to gain more inner expansion, power, and clarity for yourself before coming out swinging?

Dig in, and be rich in all the ways that really matter.

Penny

p.s.  I’d like to dedicate this article to Henry Brunton, for his dedication to Jr. Golf Coaching

The Impact of a Positive Work Atmosphere

The manager of a dental office recently called for advice about her team. The financial aspect of the practice was great but the passion and
motivation of the team wasn’t there. This affected the quality of patient care and an increase of employee turnover.When we investigated further, she mentioned that they recently invested in a team-building trip out of the country. She was perplexed by what to do about the lack of motivation of some key team members. We suggested one day of consultation with the team, and with the information gathered would understand the real
issues affecting work atmosphere.

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Posted with the permission of the International Association of Orthodontics.

 

Team Tips

This year’s IAO annual conference in Clearwater, Florida was the best ever. On my list of favorite topics was the team building workshops. Why? Because leadership skills are the multipliers of performance. You can have the best technically trained practitioner and staff in a practice, but when “people skills” are lacking, there is bound to be disharmony in amongst staff or patients, and profits are negatively affected.

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Posted with the permission of the International Association of Orthodontics.

 

Improve Your Practice with a Mission Statement

How can your team achieve a target that it doesn’t even have? If you have a mission statement already – great; if it’s a few years old, it could use some polishing, and if you don’t have one yet, here are a few reasons why you should,

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Posted with the permission of the International Association of Orthodontics.

Social media for the Dental Practice – Fall 2009

Social media has become very popular allowing users to connect and form relationships, but how can it benefit your practice?

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Posted with the permission of the International Association of Orthodontics.

Total Team Participation in C.E. Programs – Summer 2009

While teaching adults, I joke about putting them into three categories; prisoners, vacationers or sponges.

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Posted with the permission of the International Association of Orthodontics.

What Not to Say…Spring 2009

You have most likely heard the expression, “It’s not what you say, it’s how you say it,” that implies we need to mind our manners when communicating with patients, staff and professionals as well as be empathetic with our tone and choice of words.

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Posted with the permission of the International Association of Orthodontics.

Optimistic about the Economy, Is it Better than Ever? – Winter 2008

With the recent change in the economy many people share their doubt, fear and apprehension. We cannot change the economic state, but we can certainly change our habits to weather the storm and make the best of it. This is the art of being PROACTIVE.

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Posted with the permission of the International Association of Orthodontics.

From Patient Satisfaction to Employee Motivation – Fall 2008

What a tremendous cycle. Satisfied patients motivate employees. It’s a chain reaction of contagious enthusiasm. Are your patients giving you feedback? Furthermore, are you allowing the feedback to reach the employees?

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Posted with the permission of the International Association of Orthodontics.