10 Reasons to Thank Your Customers

I’ve been basking in gratitude this week for all that I have, including the people in my life, and in my business.  I feel so blessed to have great clients.

Yesterday I had a request from an international journal to re-run an article that I’d written for them years ago, because they feel it’s still so relevant to success. It too is about gratitude, specifically by thanking customers.  Although it’s written for a certain industry, it’s relevant to all.

Here’s the article download.  Read, do, and be rich in stronger more profitable relationships.




Until Death Do We… Unite

“Until death do we part” is etched in my mind as a popular wedding vow.  Lately, however, I’ve been thinking about how death or tragedy brings people together.  The sharing of loss, grief and compassion has family members dropping the things that would normally keep them too busy to connect so that they can show up to support one another.  The deeper question I have is why do we wait?  Why does it take a tragedy to put the first things first in our lives, which—for most people—are relationships?

Even a minor shift in a relationship piques my interest in this subject.  I recently heard news of a talented businessman leaving our community and felt an urgent need to connect with him.  I wanted to ensure that our relationship doesn’t end.  He’s valuable to me.  I feel I have as much to offer him as he has to offer me. “Why did I wait?” I asked myself.

If you took your last breath upon retiring to bed tonight, would it all be said?  Would those you love and care about know how you feel?  Would the strained relationships in your life become resolved? More importantly, would you feel complete with those who really matter to you?

My partner Matt received a phone call about a month ago with sad news of his step-father’s passing. Matt’s mom had left his stepfather at home while she ran a daily errand, only to come home 45 minutes later to find him laying on the floor.  He had passed away very suddenly and with no warning.  Matt spent a few hours with his mom and the body of his stepdad before the coroner took him away.  It was in those moments that Matt was able to say a few things that he’d been wanting to say for many years.

When we see someone, we never know if it will be for the last time; yet if we think about how we’d leave things with that person—just in case it is the last time—we’d respond and communicate from a deeper place of love and acceptance instead of judgment and criticism.  It’s not just the person we’re losing that we connect with in a time of tragedy.  We rekindle, resolve and reconnect with other members of our family or community with whom we’ve grown apart from because we realize that the human needs of support and compassion that we can give far outweigh our own selfish battles of ego, being right, being accepted, or being treated a certain way.  Why don’t we just default to love, support and compassion?

Things that matter most shouldn’t be at the mercy of things that matter least.  In the end, relationships matter most, so why wait?  We’re not too busy when there is a tragedy to drop everything and go to support the people that matter, so why don’t we make time to nurture the needs of relationships that matter even in the absence of tragedy?

Healing of Mothers and Children

I’m sharing this personal experience to help in the healing of mothers and children, as we celebrate Mother’s Day.

Early this morning I sat in a deep meditation, inviting wisdom from spiritual sources; some who are alive and some that have passed.  In the center of my circle of wisdom keepers and seekers, a fire burned and the intention was set for healing, clarity and wisdom about being a Mom, and/or a daughter/son.

It was known that we can be called to duty because we’ve got gifts to give.  The Creator, God, has a divine plan for us, and the duties sometimes seem unfair, but we’re given tasks because of our capabilities to perform them best.

Sometimes as Mother’s, we need to make difficult choices to save ourselves that seem to interrupt the flow or the comfort of our children or families.  Being a Mom / child is just a part of who we are, and taking care of the other parts of who we are critical to our inner peace.  These choices can cause upset for our children or parents, they will grow through the struggles.  The bond of love between a mother and child is unbreakable at a soul level.  Our job as Mother’s is to love our children.  It is not their job to love us back.  It is their job to find their way amidst the obstacles of life, and we must allow them to explore.  There is a lot of time in the future to allow the bonds of love between parent and child to be fulfilling.

I was reminded that well beyond this lifetime, there are many other lives to live out, and we choose people long before we came into this life to live with and learn some of our toughest lessons, which strengthen us for this and future lives.

We have choices to make about the company we keep.  At times, those choices divide families, where alternatively, we could continue a life of stifling our own spirit, to maintain the connection.  Either way, there’s a cost.  The question is, what result do we seek, and are we willing to pay the appropriate price.

It was suggested to love our partners, for the relationship long outlives the term we are parents.  Children pass through our lives, partnerships are something we crave long-term, and shouldn’t be at the mercy of parenting.  There’s always a regret when we’ve lost a partner, that we could have invested more love, more time.

Although the search for true happiness and completion will never end, we must enjoy the journey while we continue to live curiously through each day, soaking up every moment with a sense of gratitude for what each moment brings.  This is possible and amplified with a Spiritual connection.  With a connection to our higher power that we truly believe in and nurture daily, we realize that life is far more than our role as mothers or children.  Spiritually connected and in tune, we know that the core of our being we are loved through all our imperfections, we are enough and that we are never ever alone.

Happy Mother’s Day!

Mother’s Day Words

If you are a mom, Happy Mother’s Day.  If not, you definitely have a mom, whether she is with you in body or just in spirit, you can tap into the abundant love that she has or had for you, where you feel unconditionally loved, nurtured and safe.


Motherly love is … affectionate, careful, caretaking, comforting, devoted, fond, gentle, kind, loving, maternal, nurturing, protecting, protective, sheltering, supporting, sympathetic, tender, warm, watchful

Motherly love is energy for both genders to consider balancing.


Read more about how men in positions of power are eager to learn the vocal strategies of women.


“I believe in love at first sight because I’ve been loving my mother since I opened my eyes”


What does International Women’s Day mean for you?

March 8th every year is International Women’s Day, where the focus ranges from generalities of respect, love and appreciation to social, economical and political advancement of women.  What does this mean for YOU?

Gentlemen, today is another day like Valentine’s Day or Mother’s Day where you can make a special effort to show the women in your life how grateful you are for them.  As well, in the workplace, you can honor the special skill set that women bring.  Consider these points:
•    Women are more intuitive and bring in all points of view, which allows for more collaboration and ultimately, win/win situations: an essential skill in today’s complex working environment.
•    Values are more empathic from a woman’s perspective, especially when conflicts between work and life appear, women tend to be more supportive.
•    Fostering a stronger support system, women tend to be solid networkers who help each other out, assist and support more than men do.

One of the most prevalent weaknesses of women in the workplace is their lack of confidence in their ability.  Gentlemen, here lies your opportunity to leverage the woman power in your life and your workplace.  Compliment them with genuine examples of how their intuition, values or support makes your world a better place.  Be specific with your examples, and celebrate with them.  By doing this, you will be tapping in your own feminine energy, which is an important balance to your masculine self.

Ladies, today is the day to reflect on the special women in your life who have helped you get to where you are today.  Reach out and verbally share your gratitude.  In prayer, in words, in a hand written note, a card, an email, text, blog post, facebook post,  twitter feed … Honor the amazing acts of feminine heroism that has been the wind beneath your wings, and also, honor yourself.

I will never forget the words of my baby nurse, Anne Smith when I delivered my first child.  “Isn’t it amazing how giving birth changes who we are as women?”  From that moment onward, day after day, my feelings of being a woman have grown stronger.

To my Mom, grandmothers, aunts, cousins, friends, sister-in-laws, nieces, daughters, colleagues, coaches, energy healers, mid-wife, nurses and audience … thank you.  I wouldn’t even be one tenth of who I am today without your love, lessons and support.

Happy Women’s Day!!

a)    Our Canadian theme for IWD, 2013 is Working Together: Engaging Men to End Violence against Women 
b)    My charity of choice is the Nipissing Transition House.  Donations are appreciated.  Read more about how you can help.
c)    More research and video from



Letting People Know Who They Are Has a Significant Ripple Effect


I once read a story about a teacher who decided to honor the seniors at her high school by having them come to the front of the class one by one to receive verbal recognition of how they had made a difference. She presented them each with a blue ribbon to acknowledge that who they are made a difference. To see what impact this recognition could have on the community, the teacher gave each student three more ribbons to share with others and asked them to report the results back within a week.

One student honored a junior executive at a local company for his mentorship. He pinned a ribbon to the man’s shirt and told him how he had made a difference. The student then gave the man the two remaining ribbons and asked him to find someone to recognize and ask them to do the same so they could keep the ceremony going.

The junior executive selected his boss, who had a reputation of being rather grumpy. He admired his creativity and told him so, and asked for permission to pin on the ribbon. Then he asked his boss to take a blue ribbon to someone who he thought deserved to be recognized.

That night, the boss went home to his teenage son and told him of this incredible thing that happened earlier in the day. “A junior executive presented me with this ribbon because he admired my creativity,” the man said. “He asked me to honor someone else in the same way to keep the chain of recognition going.”

“On the drive home from work I thought about you,” he continued. “Although I’m very busy with my career, sometimes day and night, and I get upset with you for not performing well enough in school, or not picking up after yourself at home, I really do love you. Who you are makes a difference to me because you’re one of the most important people in my life.”

Tears overwhelmed the boy. He looked at his father, and said, “Dad, I was planning on taking my life because I didn’t believe you loved me. Now that I feel how important I am to you, I can live on.”

The teacher followed up with her students to receive feedback regarding what had happened with the ribbon campaign. They concluded that recognizing who people are makes a significant difference—one that has a long-reaching ripple effect.

Learn more about how a pat on the back pays huge dividends in the workplace, in my latest article.

Love is something you DO

Valentine’s Day isn’t just for lovers.  It’s a day to celebrate your love for all people, including your family and your work family.  Traditionally we buy cards, flowers, chocolate, even dinner in restaurants to show people how special they are to us and how much we appreciate them.

There are other ways to show love, and it only requires taking action.

Love  is something you do.  It’s the small and big things: the random acts of kindness, surprises, extra support, smiles, conversations, pats on the back, compliments, patience, kind thoughts, compassion, and many other acts of doing something for someone else.

Read 10 ways that you can love people and strengthen your team at work this Valentine’s Day week.  I guarantee you that these respectful ways of appreciating others, or working together as a more cohesive team will deliver results long after the occasion has passed.

Forward this to a co-worker and get the whole office on the band wagon of doing good things for each other.  I would love to hear your stories, so please comment on how you’ve used love to enhance your team’s bonding this week.

Sending you all BIG love, and appreciation for your readership, frequent comments and encouragement.


Do You Give & Receive the Gifts that Matter Most?

When I stop to really think about the gifts that mean the most to people, I think of the gifts of connection, wisdom, acceptance, understanding, compassion and love.  For example, when we believe in someone, see them for who they are, and understand them to a point of feeling compassion and unconditional love we are truly giving them the gift of our love.  That is the gift that people seek beneath the materialism of good gestures and presents at this time and any time of year: to be loved, noticed, heard, understood, and felt.

Are you able to truly receive the gifts that other people bring to you, or are you too busy finding their short falls and what they are not giving to you?

Be present with people this year, rather than just giving presents (gifts).  Read my December article, Presence or Presents to find out how.

Be blessed this Holiday season, and treasure the gifts that matter most.


Be Grateful and Be Rich

It’s been a wonderful Canadian Thanksgiving and I’m elated to look out over hundreds of miles of red, orange and yellow forests.  The trees inspire me as their leaves remind me of the cycle of life; their strong trunks remind me of the potential for growth when we’re grounded with deep roots; and the sheer number of them inspire me to notice the abundance that surrounds me when I really open my eyes to the fullness of nature.

We have a bounty to harvest, no matter where we live or what the season, but how much time do we spend feeling grateful versus focusing on what we don’t have?

Rather than being in the habit of feeling gratitude and joy, we walk around with our hand out wanting more.  We habitually want more money, more time for ourselves, more business, more profit… the list goes on.

Not only do we ask for more by wanting, but we look for things to be packaged in a certain way: more money packaged as a salary increase; more time packaged as a vacation; more business packaged as a lineup of customers; more influence in the workplace packaged as a promotion; or more love in our life packaged as one specific person.  But in being so specific as to what we want to get, we are actually being resistant to receiving — wanting with one hand open, but pushing away with the other.  This creates a block in the flow of energy.

We need to be habitual in noticing that which we are receiving and how it feels, and let the experience really move us and have meaning.  We must accept the inflow of what is, rather than just thinking that we need more.  We can focus on appreciating the beautiful tree colours of autumn, rather than dwell on the end of the warm summer weather.  Can you see the difference between wanting something to happen and noticing what is already happening?

Where is your focus?

Are you focused on what you are already receiving, or what you are lacking?

Can a person find joy, happiness and fulfillment in

  • noticing how much money they already have?
  • fully experiencing the time that exists between when they arise and when they sleep?
  • appreciating the customers that already entrust them?
  • feeling valued for their circle of influence?
  • becoming aware of the love that is waiting to be embraced in the relationships around them?

This is not about THINKING positive.  It’s about FEELING gratitude for the abundance that we are already blessed with.  Of course, we can balance that out by recognizing what needs to be worked on, and set goals to achieve and accomplish more, but we can’t allow ‘needing something’ to stand in the way of our feeling of happiness and fulfillment every day.  In feeling gratitude, you will be rich in all the ways that really matter.

Make feeling gratitude for the bounty you receive a daily habit.


P.S. Take my 30-day gratitude challenge and send gratitude to a different person every day.  It’s a great way to celebrate people and share gratitude around the world.

If you liked this topic, you’ll love my new book, Give and Be Rich – Tapping the Circle of Abundance, coming soon.  Pre-order now.

Members of my website can read more about this topic. Become a member or Login for this exclusive preview of Be Grateful and Be Rich, taken from my newest book. Check your confirmation email after registering for your special gift.

Receivers Make More Money

I received this email from, Bob Harrison International Ministries, and wanted to pass on the message to my blog readers.

In the NFL, free agency is bringing big paydays for receivers.

National Football League wide receiver Vincent Jackson just signed a five-year contract with the Tampa Bay Buccaneers for $55 million. Wide receiver Pierre Garcon is joining the Washington Redskins and will be paid $42 million over the next five years.

In the professional football arena, the ones who appear to be making the big money are the receivers. However, in life, that is not the case. Based upon many years of personal observation, I have noticed that people who experienced supernatural breakthroughs and continued blessings were not those who were focused on receiving. Rather, it was those who were focused on giving.

Throughout the Bible this life-principle is revealed. For instance in Proverbs it states…”The liberal person shall be made rich; and he that watereth shall be watered himself.” (11:25) In Galatians, the Apostle Paul wrote about this key to increase stating…”he that soweth bountifully shall also reap bountifully.” (9:6b)

I have seen numerous times where this cause-and-effect relationship has taken place. Sometimes the breakthrough has happened over time. Other times it has happened almost instantaneously.

Such was the case with Reverend Silas Malafaia of Brazil. Years ago, he felt inspired to take his teachings about God’s delivering power on the television airwaves. Needing $100,000 to purchase television equipment, he started a special fund for that purpose.

While at a meeting, he felt God directing him to give all that was in that account ($10,000) to another person’s ministry. He put the check in an envelope, walked up front and placed it in the offering.

Before he got back to his seat, a lady came up to him and said, “God just told me to give your ministry $50,000.” Then a minister handed him a note stating…”I am sending you $40,000.” Within 24 hours, he had his $100,000. Today, Pastor Silas has the biggest television ministry in the country of Brazil.

Years ago, best-selling author and noted speaker Norman Vincent Peale summed up this phenomenon when he stated…

“Giving creates a magnetic force field that attracts money.”

Might your breakthrough be on the other side
of a change of focus?

“The liberal person shall be made rich.” Proverbs 11:25a