Engage and Retain Millennials (Employees)

Having just come off Small business week, I’ve heard from many employers that their biggest struggle is finding skilled people, motivated people and people who want to stick around. In the human resources industry, Millennials In The Workplace has been the common theme of training and education to engage and retain them … as they’re now the largest population in the workforce this year.

Click here to watch my new video on this hot topic.

I see this as a double whammy for employers.  A worker shortage, compiled with a large population of workers who think quite differently than their older colleagues.

So … What to do about it?  Here’s my hottest tip:

Create an inclusion based culture 

Yes, there are competing interests between generations in the workplace.

Yes, there are demands and desires of the younger workers that are diametrically opposed to their senior counter parts, but guess what?

That’s ok.  It isn’t right or wrong.  It doesn’t have to be black or white.  We have different generations, different personality styles, different ethnic backgrounds, different morals, different values but so what?  Why do we seek ‘same’ in a workplace culture with such differences?

Inclusion based culture is about: 
– Listening to your team’s different perspectives
– Placing value on that feedback
– Benefiting from it

It’s about achieving a new way of thinking, and your whole team, inclusively, has the best answer for what’s best for the culture of their workplace.

I’ve got lots of ideas, based on tons of research on the topic, and so I’ve created an interactive program called “Engaging and Retaining Millennials, but honestly, it could be called “Engaging and Retaining Anyone” because when you really look at the solution, we’re different people who all want the similar things.

There’s your hot tip!  Create an inclusion based culture, where everyone’s feeling engaged to dig in and play nice in the sandbox.

Call me because your greatest leadership day is with Penny Tremblay.

The Human Side of Business

We get so caught up in the chase for profit that we often forget why we got into business in the first place.

Hopefully we entered into business as an entrepreneur or employee, because we wanted to help solve a problem for our customer. Yet many have lost track of the customer and instead focus their attention on the bottom line. This is not a win/win situation. It’s win/lose. You win and the customer loses. Or You win and the employee looses, or vice-versa. How long do you expect that model to work? For rich relationships to last, everyone has to be growing or gaining, or … they’re dying.

How Do We Touch the Human Side of Customers and Employees?

Let them know you care about them as a person or thought of them; … sales flyers or promotional ads just don’t pack that emotional deposit. People are creatures of emotion, fueled by pride and vanity. When we feed their emotions, they feel good.

You’ve heard that people won’t necessarily remember what you’ve told them or done for them, but they’ll always remember how you made them feel … Good or bad. Well then, what if you spent 80% of your marketing efforts making people feel good? The human side of your business would grow rich, and so would you!

Touching someone’s emotional side means recognizing them as a person first and a business associate second. We live in an era of instant gratification. Increase your client and employee retention and gain referrals simply by acknowledging and appreciating the human side of your consumers immediately.

What are you doing to follow up and show gratitude to your customers and staff?

It’s been predicted and proven that successful businesses of today need both a “high tech and high touch approach.”  I use a system … its high tech – and high touch.  I’ll share it with you today as a courtesy because YOU matter to me, and the human side of your business does too. Your bottom line will be abundant. Ask me about it. I’m happy to help.

motivational speaker Ontario

p.s.  There are several chapters in my book share information about high tech – high touch customer and employee relationship strategies.

Success is Posture – Posture is Success

Our posture is critical to success. I’m not talking about shoulders back, chin up so much as posturing ourselves as confident, influential people who stand up for what they really believe.

In my part-time direct sales business, the word ‘posture’ is used referring to how we present ourselves and our offering in a very confident way.

In my role as a speaker / trainer on the topic of workplace relationships and conflict resolution, I often talk about posture as a personal foundation to improve one’s ability to get along with others and resolve conflict, but regardless of the industry or application, the Olympic podium upon which an athlete steps up to receive a performance medal, is a great analogy.

The bronze step is relative to where you are now in your life, career or business. The silver step would be the next level to achieve, and the gold step the absolute best performance and results possible.

For example, if I consider myself a bronze level keynote speaker today, I’m making myself aware that I could be better, and why I’m not.  This awareness is critical to improving.  I get clear on what I need to do, and be to take the step up to silver. Then repeat that same process to get the gold!

Discovery from the activity is why I’m at the bronze level, (my past performance, successes, failures and lessons learned) as well as a clear understanding of the things I need to be doing more and less of, to attain the next level.

Let’s take this to a workplace example.  The Manager of a department has reasons why they’re currently at a bronze level.  Their Posture Podium Activity might look like this:

“I’m a bronze level manager because I’ve earned this promotion, I have attended training – Play Nice in the Sandbox with Penny Tremblay – to learn how to build productive, peaceful and profitable relationships at work, I’ve approached confrontational conversations with staff when necessary, I’ve reached out for help when needed…. etc. The manager would look at the silver podium spot and list the skills, attributes and successes needed to qualify for earning that next medal on the podium, and likewise for the gold.

Now here’s the real magic.  The distance between bronze, silver and gold on our podium is our own posture!  Our real Work is internal. Compiled with diligent action, accumulated experiences, client testimonials etc., advancing up the scale of success is highly influenced by the belief we have in ourself.

For example, I’ve seen many small business owners, especially women, undervalue themselves, their pricing, and their worth and as a result, sell themselves too short. I believe the toughest distance we need to advance on the podium is only 6 inches between our ears.  It’s a mental shift, a new a mental space to move into.  But … It’s not ego.  It’s not thinking that you’re better than you are, or better than others.  It’s being real, and humble about all that you are, and knowing the work ahead of you to become that world class performer.  Without the mental shift, you won’t step up on the podium.

Own the decisions you’ve made with great confidence.  Own who you are and who you are not and become content with them. Speak to that and know that you don’t have to justify yourself to people.  Allow yourself to be who you really want to be, and free mental state to chase that silver or gold medal that you so desire.

I’d like to invite you to have a workshop in your workplace or place of business, or a coaching activity just with you and I to improve your posturing because I can guarantee you there are people out there who think you’re way more amazing than what you’re giving yourself credit for so it’s high time just step up your posture from bronze to silver and then set your sights on gold!

My activity process to work on increasing one’s posture is an amazing investment.  *Notice my posture in that statement?  🙂

Remember, your greatest leadership day … is with Penny Tremblay

Attract Rich Relationships

I think everyone wants to be more attractive—in other words, to attract more of what we want. Perhaps it’s a partner; maybe it’s the desire to attract more wealth, opportunity, success, love, or respect.

What I know about attraction is that it is vibrational. We attract things similar to the vibrations that we are putting out. So if you want to attract good things, you have to put out good vibes.

Here’s an example: one afternoon, while I was shopping downtown in my beautiful home town, I asked some shop owners how their businesses were doing. The answers that I received were less than positive. There was a sense of doom, gloom, and fear in the shop owners’ responses. Ultimately, this way of thinking will attract more of the same kinds of vibrations. When fear and panic drives our responses, we need to work in the opposite direction of what comes naturally to us.

Check out the great new video on this topic.

Recently, I listened to a conversation at a local coffee meet-up between Mike Campigotto, Ian Kilgour, and other wise community members. The topic was about dealing with negative gossip, and the consensus was to not buy into it. “Keep conversations positive and upbeat,” they agreed, “and for heaven’s sake, don’t be one of those energy vampires that suck the life out of conversations by always complaining about how things aren’t, when there are so many other, greater things to discuss or get involved in.”

Chronic complainers and gossips are often lonely, or they have a few in their circle that like to maintain those same low vibrations. You’ve heard the saying “You become who you have coffee with”. Choose your pack wisely. Rub shoulders with winners, and before long, you’ll be winning too.

Before we can truly speak highly of our business, we need to feel good about it, and that has a lot to do with how we believe we are doing. Sometimes, in order to have good vibrations, we have to believe in what is unseen. A lot of that lies in vision and faith. Faith is being able to go beyond what the eyes can see.

Success starts at the root level of what we believe and how we’re feeling. We emit a vibration of that belief. I refer to this as ‘posture’. People are sensitive to the vibration we put out. If it’s high and positive, they want a piece of it.

Here are some tips to maintain those high vibrations:

Speak positively. Rather than wallowing in self-pity, negative circumstances, cynicism, or judgment, talk about ideas, possibility, and potential. Ask good questions that will lead you to a better understanding of what you can do to improve your business or relationships. Where attention goes, energy finds a match, and the results will come.

You’ll know you’re in a state of high vibration when you feel good. Circumstances beyond your control are going to challenge you, but your job is to feel good (naturally). I don’t mean taking drugs or alcohol, or excessively using any crutch to get you feeling high. I mean really feeling good about who you are, how you are, and where you are. This takes work, but I guarantee that it is the absolute best investment you can make in yourself. People like happy people.

When people ask you how you’re doing, tell them you’re fantastic, happy, or excited for life. Emit an authentic, high-vibrational answer with matching words. Don’t lie. If you can’t honestly say something great about yourself and where you’re at, call me. We’ll get you on track.

If you’re feeling stuck, stagnant, and full of low-vibrational energy, you can always give. Get out there in your community and get involved. Start giving a little more of your beautiful self away. Make a difference. Everyone has the ability to change this world and make it a better place and that, my friends, is very attractive. Not only will you inspire and influence others with your actions of kindness, but you’ll increase your own self-worth and sense of value.

Being attractive has very little to do with how we look and lots to do with our ‘posture’—what we believe, feel, think, and speak.

My purpose and my passion is to foster rich relationships between businesses, employees, and clients so that the world can vibrate at a higher level and be more efficient, harmonious, and abundant. For that to happen, we need to be vibrating at our absolute highest. I’m committed to helping your entire team raise their vibrations and attract rich relationships in business and in life.

Call me, and remember…your greatest leadership day is with Penny Tremblay!

705-358-3396

Be Disciplined and Be Rich

The most coveted human virtue is self-control, which is synonymous to discipline.  People yearn to possess better discipline, especially when they know it’s power in personal leadership and self-development.  Over my career, I’ve learned that there are professional development strategies that even if taught, don’t get implemented, until foundational personal habits to support them are solid.  Discipline is one of them.  For example, how can I teach or learn time management skills if I cannot first make and keep commitments?

At the beginning of this year the theme was about planning.  Goal setting, strategic and even personal planning ideas, tips and strategies were shared with you.  We are now entering the second quarter of the year.  Are you on track with your goals?  Of course, if you want to be more disciplined, you must be clear on what result you’re looking for.

Based on your goals, how are you doing?  Are you on track, or off track?  Use these three questions to find out why you haven’t achieved your goals.

  • What do you need to be doing more of (and when)?
  • What do you need to be doing less of (and when)?
  • Who do you need to spend more time with, and who do you need to spend less time with?

With the answers to these questions, you’ll have the specific road map on how to get where you need to be.  Here’s an example of what I needed to be doing more of, and when.  When I got disciplined to the action of doing it, the results were even more perfect than I could have imagined.

About 6 months ago, I time blocked mornings as follow up time.  Calls to prospects, checking in on proposals, and cold calling (or connection making as I call it).  The difference was immediate, and intense.  I knew what to do, but only when I became disciplined to do it and say ‘no’ to other shiny ideas, tasks or distractions, did the results show like gas being thrown on a fire.  Where do you need more discipline?

I have committed to sharing my strategies and knowledge about discipline this month.  I have created an awesome little video with tips and ideas, and I will blog about a personal experience that inspired the topic, so be sure to check them out.  Personally, I know that my most important discipline is my spirituality, and then second is my health.  Family is next.  Why?  Because I have to take care of myself to be a good leader and influence for others. Make sure you’re taking care of the machine with a good balance.  The machine is YOU.  Your body, mind and spirit need to be nurtured, fed, rested and rewarded.  Only when you’re well balanced can you have the power of full engagement to empower your actions.

I am sure much of this resonates with you.  If you’re seeking better discipline, I have a coaching program well suited for individuals or teams wanting bigger results.

So remember, be disciplined, and be rich and … that your greatest leadership day is with Penny Tremblay.

Discipline

It was an emotional day as I said farewell to my 17 year-old Japanese student who’s come to Canada for an English educational experience.  She inspired this topic of discipline.  Coming from Asia where education is the highest priority for school aged youth, she demonstrated consistency and effort every single day with her routine of study. Before she arrived, I had wanted a more productive routine in my life, which is one reason I said yes to taking one of the 45 youth that came to North Bay from Saga Japan.  I was aware of other Asian cultures, so I knew this experience would be good for my new single, independent life, as well as my children’s experience too.  I set some written house rules, more about routine, so she could read them and better understand them with the language barrier.

About a month into her stay, we watched The Karate Kid together, and the movie coupled with the experience of watching her habits made me aware of the difference between disciplines in the Asian and Canadian lifestyle.  I think we have a lot to learn about discipline from the people of Asian traditions, and I think that our lives would be more productive, our governments more effective, our budgets more useful if we adopted some of the productive efforts that are demonstrated in these ancient ways of living.

It seems like we’re more social here, and that is not a bad thing.  But I believe that our social desires do distract us from what could be a more productive result, especially in this era of technology and social media, social networking and the entire knowledge base of the internet right in the palm of our hands.

WorkSheet

  • Would you like to shift your results in business, relationships or wellness?
  • What would you like to be different?
  • What discipline (habits) do you need to form to achieve the new result?
  • How are you going to stay on course?

I’ve written a full Leadership Tip about the topic, here’s a link.

Penny

When Sweet Relationships Go Sour

It even happens to me. The sweetest, most delicate and important relationships can go sour, just like that. This can be emotionally crushing. From my experience, here’s my top 3 ideas on what you can do about it. Watch the Video

Take the High Road – Act in your highest possible way; a way that you won’t regret later. It’s difficult, and it’s a lonely place, so reach out to people who’ll help you stay on the high road, not to people who’ll keep you spinning in negativity. You’ll benefit by professional help. I did.

Know What’s Yours and What’s Not – Because there are two or more people involved, and you’re only in control of one of them, you have to know what’s yours, and what’s not.

– What you’ve contributed to the issue,
– What your responsibility is to yourself and the other person,
– and what you need to do about that part.

The rest is theirs, and you have no control over that, but I guarantee you if you spend your energy fixing yourself, you’ll be miles ahead in your relationship potential. Often when you fix your thinking, and the problems fix themselves. So there’s your Work. Fix your own thinking, take responsibility for your part, be humble and vulnerable. Try to see it from all people’s perspectives, and allow others the freedom to have their own viewpoint. Their viewpoint is not right or wrong … It just is what it is. Let go of the need to control others, and do your own Work.

When in conversation about the conflict or issues, rather than defending yourself, (you don’t need to defend who you on the high road), listen to the other person(s) and let you know you heard them. Don’t judge. You’ll never be perfect and neither will others. Don’t make people wrong. As long as you’re making people wrong, there can be no connected relationship.

Have Faith – I learned while going through some tough years of being disconnected from someone so extremely important to me, to stop holding on so tight. Someone suggested that I let it go so that God could pick it up. I never forgot that. That became my Work. Having faith that if I held the intention of what I wanted, and let go of the need to control the timing, that it would happen just the way it’s supposed to.

And so I did, and it was hard, and I waited a long time, and I loved anyway, and I shared my most painful emotions with my closest circle of people, and I cried and yearned for things to be better but it took what seemed like an eternity of waiting. In those times I learned about the fragility of relationships. Of how quickly something so sweet could go sour, and I wept, but I also grew. I expanded and I became stronger and more resilient. Today, I have that person back in my life, and he’s precious like the greatest most fragile and valuable gift in the world. Have faith!

You can’t always mend a broken relationship, but there’s no such thing as a failed one if you learn the lessons from the tumultuous times. Find your lessons. Whether its workplace or business relationships, family or friends, cherish what you have and when sweet relationships go sour, take the high road, know what’s yours and have faith. If I can help, it would be my absolute pleasure because sweet relationships are worth investing in.

Remember, your greatest leadership day is with Penny Tremblay!  705-358-3396

Improve Workplace Relationships with Love

“Love in the workplace” is not a phrase you hear often, but in the spirit of Valentine’s Day, I’d like to talk about it.

We have relationships with everyone in our workplace.  Some may be closer than others; some may be kind and courteous; and others may be challenging, disconnected or downright nasty!  You can improve workplace relationships starting today.

If there’s one thing I’ve learned in my career as an expert on Workplace and Business Relations, it’s that there is a big difference between love and relationships.  Love is easy, but relationships are hard.

For Valentine’s Day, I’d like to invite you to celebrate the fact that you have relationships, and that these relationships have taken effort.  Congratulations!

Valentine’s Day is an outward expression, like giving flowers, cards or chocolate.  I’d like to challenge you to outwardly recognize your colleagues today.  You don’t have to acknowledge them with gifts—words will do.  You can improve workplace relationships with Love

Words like “I love the way you serve customers for us.”

Or “I’m happy you’re my boss because you seem to care about me as a person.”

“We need you.”

“Your skillset is valuable to us.”

 “I appreciate you because…”

I use the phrase “love in the workplace” to symbolize the important things we do to connect and build rapport, like sharing admiration, giving respect, and honouring, appreciating and complimenting the people around us!  These acts of recognition are free and only take a few seconds, but they build relationships because we are all emotional creatures of pride and vanity.  We all want to feel valuable and feed our worthiness.

If you’re up for another challenge, consider reconnecting a disconnected relationship in your workplace.  Look someone in the eye and pay him or her a genuine compliment.  Oh, and by the way, “Mary, you look hot in those pants” isn’t an appropriate “love in the workplace” compliment.  Speak true words when you find something to compliment about.  If you can’t think of something nice to say, either you’re not thinking hard enough, or you need my conflict resolution services!

Even if you have to resort to writing the compliment or recognition in a little note because you’re afraid of the face-to-face conversation, do that.  In my humble opinion, nothing beats a face-to-face or a phone call to convey sentiments.  The energy that you pass into the sacred invisible reservoir between two people will have a lasting affect.

Interacting and intertwining our energy with someone else to result in a positive interpersonal relationship doesn’t always go as planned.  But this is where we learn the most about ourselves.  Relationships shine a light on our most needed lessons.

Remember that love is easy, but relationships are hard.  The way to better relationships is through love, respect, honour, and authentic communication with people who matter.

Love is a verb.  Take some action that is going to move someone else, especially if there’s a need between you and a co-worker.  A conflict. A disconnect.  Take a step toward reconciliation today.  Call me if you need help.  A big part of what I do is help people fix broken relationships in the workplace.

Never underestimate the power of this invisible, energetic connection that you can put effort into.  Create more love in your workplace, and remember, your greatest leadership day is with Penny Tremblay.

 

Are You Strategically Planning for All Areas of Life?

This past week I was immersed in my own strategic plan for 2017 and beyond.  The new year always catapults me into goal setting and strategy, where I first look back at the previous year and acknowledge my accomplishments and the lessons learned, as well as my strengths, weaknesses, opportunities and threats.

I set BHAGs (big, hairy, audacious goals) and then I chunk them down to the minutia of tasks that need to be done daily, so that the BHAGs will be realized one day.  Basically, I look at critical issues that need solutions to overcome.  Once I get clear on these, I look at how they need to be conquered.  Once I know what I need to do, I analyze how I currently have been spending my time, versus how I need to spend my time to achieve the BHAG.  I schedule checkpoints throughout the year.  Monthly reviews of where I am versus where I’m going, and quarterly planning days.  It takes time to do this, but it’s worth the effort.  Well worth the effort!

One thing that I as a woman value more than money is balance.  I explained to my accountant one year who was disappointed in my balance sheet, that balance means more than numbers to me.  I’m a Mom, and I was a wife at the time, a daughter, friend, community giver of my time and service, I’m fit, fun and fabulous and that is all valuable to me as well as the revenue and profits of how I spend my time.

Since that conversation with the accountant, I’ve also learned that a part of me was ‘justifying’ not being profitable enough.  Last year I raised my bar on my own performance and the profits went up.  My balance is still on, and my balance sheet has improved.

I’ve learned to plan my work and work my plan.  We don’t become rich by dreaming and planning.  We become rich by putting our dreams and plans in to action.  We expand with the experiences of trying and trying again, fine tuning and being wide open to receiving all that comes, distilling the ideas and ways to spend our time down to what works, and where to focus.

Businesses and organizations need a Strategic Plan to guide them through the wide range of possibilities and reign in their employees to align with one main focus.

Personally, our strategic plan can be as fun as a vision board, or vision card, or written goals that are reviewed every day, and shared with the people that matter most to us.

As the calendar year turns, this is a great time to plan.  You are the Creator of your own life.  This is not a dress rehearsal.  YOLO (you only live once) and therefore, every single second of every single day is worth really, fully living.

My Strategic Planning facilitation is getting lots of attention and referrals.  Thank you for your trust in me.  I go through the same process with my clients as I’ve mentioned above.

My Vision Card exercise is available for personal use.  Download it here, and enjoy.

I’d love to hear how you’ve made out, and I’m more than happy to help businesses and people grow with these great tools. Just call me with your questions. 705-358-3396

rich relationships, leadership training

 

 

Vision Card

Visualize Your Dreams – Card Making Activity

In this vision card, free activity we’ll create individual collages representing long-term personal, educational and career goal setting. Every DREAM CARD is different and may have images and words representing different life areas.

Consider the following aspects of your life:

  • Spirituality
  • Health
  • Relationships
  • Wealth
  • Hobbies / Toys
  • Travel
  • Job / Contribution
  • Your WHY
  • Giving Back
  • Other …

Search for images on the internet or snap photos of the items you’d like to attract into your life. Place the images on a card using your card sending account. If you don’t have one, text me for a complimentary code to send two free greeting cards with postage paid. 705-358-3396

Personally, I position Spiritual image(s) in the middle of my vision card or vision board. Spirituality is the core of my being, so I put it in the middle of everything else. I also put Relationships in the top right corner, because that is the highest point and starting point of my circle. I group images together that represent the aspects of life that are important to me, moving clockwise around the canvass.

Mail the card to yourself or make it a campaign and send a copy to the people that matter to you, your up-line and /or accountability partner.

Keep your DREAM CARD in your view.

When you look at it, feel the feeling of having life the way you are designing it.

Don’t underestimate the visions and feelings of having them, of what you want in life. You’ll be amazed at how this tool works when you have high intention, and low attachment to the results.

Call me if you have any questions, or to bring this workshop activity to your group.

Businesses and organizations need a Strategic Plan to guide them through the wide range of possibilities and reign in their employees to align with one main focus.  View our Strategic Planning facilitation service.