What can you do to take your service level above and beyond your call of duty? If your corporate mission is “To Gain And Keep Satisfied Customers,” or some derivative thereof, ask yourself what you…
About Penny Tremblay
This author has yet to write their bio.Meanwhile lets just say that we are proud Penny Tremblay contributed a whooping 250 entries.
Entries by Penny Tremblay
Exactly 25 years ago an ordinary Canadian proved that extra-ordinary effort is possible even with a disease as debilitating as cancer. With pride, we remember our hero Terry Fox, who was only 18 years old when he was diagnosed and lost his right leg to Cancer. Shortly afterward, his decision to run across Canada was […]
Professionals, lecturers, and trainers are called upon to share their knowledge on different subjects to audiences at conferences, meetings, and seminars on a daily basis. Some deliver their content well while educating their audience, while others lack the pizzazz and ability to get their points across to ensure that learning has taken place. If you […]
If you were asked to provide an example of a general corporate mission statement, you would probably agree that an effective shared mission for any business is “To Gain and Keep Satisfied Customers”. The mission of an organization is created for those involved to have a common purpose. Mission statements are then oriented throughout the […]
Kybosh the “Have Tos” – We carry with us a long list of things that we feel we ‘have to’ do rather than ‘want to’ do, making us perceive them as negative. Negative self-talk drains our energy. I believe that the only thing in life that we ‘have to’ do is die – the rest […]
Are you noticing an increased rate of conflict, turmoil and relationship breakdown in your environment? As a trainer, speaker, and coach, I always listen for potential topics of interest that appeal to real life and current issues. Recently, the topics of conflict and relationship breakdown have seemed to be up front and center across many […]
Whether you’re being asked to stand and say a few words impromptu, or whether you are a polished speaker with experience, you will succeed if: You know your subject well; and You consider your talk (speech or presentation) something that you are giving as a gift to your audience. Nervousness is the #1 reason that […]
As the calendar year turns we have a year’s worth of accomplishments to recognize, and a new year to look forward to. What a powerful time it can be to reflect. A review of where we’ve been and a clear understanding of where we are going give us momentum and courage to establish what we […]
One of the most powerful messages that I have heard this year is “Economy Equals Contribution”. What does that mean? When we consider our personal ‘economy‘, we can include the flow of all things toward us, including the good things and the bad. For example, let’s focus on the good. Love, money, happiness, peace, respect, […]
When I ask a group of people what they can tell me about time, the answers are almost always similar – “We don’t have enough of it – wish I had more.” More often than not we hear or use the excuse “I don’t have enough time” when we are searching for answers as to […]
About Penny Tremblay
25 years ago Penny led a sales team into the Million Dollar Club using the principles of relationship strategies. She’s since been teaching, speaking and writing as an expert on the glue that holds business relationships together. Tap into her captivating style which is authentic, passionate, interactive, inspiring and swings like a pendulum from the depths of human emotion to hilarious. Participants are taken on an unforgettable journey, realizing that relationships and people skills significantly contribute to saving time and money for maximum profit.